Policies & Agreement
Registration and Package Cancellation
- Full Payment is due at enrollment to reserve your space in the training class. Unpaid registrations do not hold a space in the class.
- Payment for cancellations of package will be refunded in full with 72 hours notice of the first class start date.
- Payment is non-refundable and non-transferable within 72 hours notice of group class start date. No exceptions.
Why 72 hours notice? We are different from a tangible product in that we can't just put our services back on the shelf to resell like you would if returning a pair of shoes. Without ample notice, we can't resell your training package and in short, that business model is unsustainable. We only have a handful of spots in each class. Sometimes we have a wait list for classes, but those people need time to rearrange their schedule. We also book our trainers out based on number of participants with multiple trainers in each class. We can't very well tell them last minute we don't need them and they're out their wages. Their livelihood depends on us. The reality is that we can keep our rates reasonable by relying on each person to do their part. It's part of our mission to provide expert training at a reasonable cost in our group classes because it means more dogs and their families lead happy lives together. Thanks for understanding.
- All sessions must be completed within 6 weeks from the class start date.
If you must miss a class, trainer agrees to provide handouts for your reference. You must request these via email. We have most of the exercises documented in video format. Exceptions are week 6 where the exercises vary based on class needs and one exercise in week 5 which we from a training plan specific to each dog.
If your dog misses 2 classes in a six week series, you will be required to re-register and start again. Our groups are designed to build on skills progressively each week and would require substantial one-on-one trainer instruction to bring you back up to speed which is unfair to the other class participants.
Group Class Outline & Requirements
- Unless otherwise indicated, group classes meet for 50 minutes to 1 hour weekly.
- Dogs must be current on age-appropriate vaccinations.
- All dogs should potty prior to class.
- Bring a variety of treats your dog is crazy about to each class.
- Bring an edible chew or stuffed Kong to each class.
- You may enter the building 5 minutes prior to the start of your class. Please take a moment to exercise your dog if you arrive early as we will have participants from the previous class exiting the building, and will be setting up the room for your class.
- Arrive and be prepared to start the class on time. Late arrivals cause disruption to the flow of the class.
- Your dog should be equipped with a flat nylon or leather collar or martingale collar, harness as needed and 4-6 foot leash. We do not permit prong, choke, slip leads, electronic collars or retractable leashes.
While family participation is generally encouraged, at this time, Rocky Mountain Dog Training is limiting participation to 1 family member due to COVID-19. If you wish to dial in your family via a web app, you may do so. Classes are not permitted to be publicly broadcast.
Unless otherwise specified, all dogs in a group setting must be comfortable and friendly with other dogs and strangers. Please note that at this time, masks will be worn by participants. This can be scary for some dogs, so please work to get them comfortable prior to the series.
At the trainer's discretion, dogs deemed dangerous, aggressive or highly fearful will be removed from class without refund. If you are unsure your dog is an appropriate candidate, please schedule a private training consult prior to enrollment. Having not met your dog prior to the start of the class, we rely on you for this information. We suggest you read the course information and dog requirements carefully before making your purchase.
Cancellation of Classes On Our, Mother Nature's Part, or Acts of God
Minimum Participation: If minimum enrollment for the class is not met, you will be notified 24 hours prior to the class start date by email or telephone. Your start date may be pushed out by 1-2 weeks. You will be offered the option to enroll in another class if needed, or receive credit toward another class.
Weather: In the event of a weather cancellation, you will be notified a minimum of 1 hour prior to your class start time via email and these cancellations will be listed on the website home page. It is a good idea to check your email prior to heading out during excessive rain / flooding or heavy snow. Make up classes will be held on Sundays following your last scheduled class or if available at the end of your training package on same date and time as prior classes. You will be notified by your trainer of the schedule.
Pandemic / COVID-19 Guidelines.
If Rocky Mountain Dog Training is unable to operate due to any reason associated with the Pandemic / COVID-19, you agree and acknowledge that Rocky Mountain Dog Training's only obligation will be to reschedule any classes that are missed.
You agree to wear a mask which covers your nose and mouth while inside the building. If you are medically exempt, Rocky Mountain Dog Training will provide reasonable accommodation by providing you with the ability to connect remotely to the group class with 48 hours notice and provide coaching as we would in person.
You agree to maintain 8 feet of social distancing which may be increased if deemed necessary by any staff member or contractor.
If you fail to wear a mask in the facility or during any contact with Rocky Mountain Dog Training's staff or contractors, your contract is terminated without refund.
Use of Rocky Mountain Dog Training's public restrooms is unavailable at present.
Doors will be opened 5 minutes prior to the class start time. Please wait in vehicle. Doors will be closed 5 minutes after the start time.
You agree and acknowledge that you may not bring your dog to Rocky Mountain Dog Training if any of the following exist:
- you or anyone in your household has been diagnosed with COVID-19 and have not been found to be cleared of the virus;
- you or anyone in your household has been exposed to COVID-19 within the last fourteen days;
- you or anyone in your household has been out of the country, in New York City or in any other location in the United States considered a COVID-19 hot spot in the last fourteen days; or
- you or anyone in your household show signs of having COVID-19
You agree and acknowledge that Rocky Mountain Dog Training, LLC may refuse entrance or, if entrance has already happened, require you to leave if you show signs of sickness for any in-person training and may cease any outdoor training if you show signs of sickness.
You agree and acknowledge that Rocky Mountain Dog Training, LLC may require additional procedures be put into pplace due to COVID-19 to ensure that Rocky Mountain Dog Training, LLC can keep both staff members and other clients safe.
Puppy Day School
You (“Client” or “you”) agree and acknowledge that you are entering into this Puppy Day School Agreement (the “Agreement”) with Rocky Mountain Dog Training, LLC for training your puppy. By entering this Agreement, which may be acknowledged by paying the fees online for such training, you agree to the following terms and conditions:
Client agrees to pay Rocky Mountain Dog Training, LLC a nonrefundable fee for services except as stated herein, to be paid online at the time this agreement is entered into. All Puppy Day School sessions must be completed within 6 weeks from the above selected start date unless Puppy Day School is unable to operate for any reason, including reasons associated with COVID-19, in which case one of the following will apply:
- For dogs who are under the age of 21 weeks when Puppy Day School reopens, the sessions will be rescheduled.
- For dogs who turn 21 weeks old prior to when Puppy Day School reopens, the remaining balance will be returned to Client.
All Transfer of Knowledge sessions must be completed within 12 weeks of the commencement of this Agreement. If Puppy Day School is unable to operate for any reason, including reasons associated with COVID-19, all Transfer of Knowledge sessions will be done virtually.
There are no refunds for any reason once this Agreement has been entered into except as stated above. If Puppy Day School is unable to operate due to any reason associated with COVID-19, you agree and acknowledge that Rocky Mountain Dog Training, LLC’s only obligation will reschedule any days that are missed unless your dog is too old for the program when the School is able to re-open, in which case you will receive a pro-rated refund based on the number of days your dog participated in the School.
Payment is forfeited for cancellations and no-shows. Private Transfer of Knowledge sessions that accompany the Ultimate Puppy Program are scheduled Monday - Thursday, from 1:15pm-3:30pm. Seventy-two hours’ notice is required for rescheduling of these Transfer of Knowledge lessons. Lessons cancelled within 72 hours will be forfeited.
Client is responsible for payment of all monies due, whether or not they choose to complete any or all lessons.
Rocky Mountain Dog Training, LLC reserves the right to fire any Client without refund at our discretion for the following reasons:
- Client is threatening or violent to our staff, clients, or their own family members or guests.
- Client fails to pick up and properly dispose of pet waste and dispose of in and around the training center.
- Client is threatening or violent to their dog or other client's dogs.
- Client endangers any dog, animal, or human.
- Client uses physical force as punishment with any animal or person.
- Client uses choke chains, pinch collars, any form of shock equipment.
- Client fails to maintain appropriate social distancing of at least 8 feet, which may be increased if deemed necessary by any staff member.
- Client fails to wear a mask in the facility or during any contact with Rocky Mountain Dog Training, LLC’s staff.
Rocky Mountain Dog Training, LLC may use photographs or video footage of dog in web and print content, including, but not limited to, Facebook, Instagram, YouTube, Rocky Mountain Dog Training, LLC’s website, and other marketing materials.
Client understands that if they are late picking up their dog, outside the designated pick up window noted on the website, they will incur a late pick-up fee. Client will be charged an additional $30 for being 1-30 minutes late, and $100 per hour for being 31 minutes late or longer. This helps us keep programs cost low.
Client understands that they need to bring at least 2 full cups of treats every morning along with a frozen KONG filled with a puppy-safe filling of their choosing for their puppy. Treats should be varied (at least 4 types of treat) and cut into pea size pieces. If the client forgets or fails to bring both the treats and/or the KONG at drop-off, the client will be charged a $15 supply fee for that day.
Client understands that should a dog become seriously ill or injured, or be suspected of having an infectious disease, dog will be immediately separated from other susceptible animals and/or moved to a veterinary facility for timely care or until the condition is determined to be non-infectious. Rocky Mountain Dog Training, LLC will first attempt to contact Client, followed by attempts to contact the emergency contact person designated. Contact with the Client’s designated veterinarian may also be made. If circumstances are deemed such that immediate medical treatment is necessary, Rocky Mountain Dog Training, LLC retains sole discretion in determining the need for emergency treatment at veterinary facility without liability. Should an animal die while in the Puppy Day School program, remains will be stored at a veterinary facility.
Client understands and agrees that in admitting his/her dog to Rocky Mountain Dog Training, LLC that our trainers will first use owner-supplied food, and additionally may incorporate use of products that are not labeled for dogs to aid in training. Specifically, boiled chicken, boiled beef, sardines, natural peanut butter, baby food, sliced hot dogs, and cheese.
Client recognizes that dogs in the Puppy Day School programs are commingled for socialization and training purposes. There are inherent risks of illness or injury when dealing with animals. Such risks include, but are not limited to, nicks, cuts, sore paws and scrapes due to the nature of the way dogs play. In addition, while Rocky Mountain Dog Training, LLC requires all dogs to have vaccines, dogs may be in contact with other dogs that have Bordetella and/or Canine Papilloma Virus.
Client understands that crates are utilized while teaching crate training, during breaks, and at check-in and check-out.
Client understands that dogs can only be released to those individuals designated by Client on the Registration Form.
Client understands and agrees to provide all current immunization records to Rocky Mountain Dog Training, LLC prior to or at arrival. Rocky Mountain Dog Training, LLC requires age appropriate vaccinations for Distemper, Parvovirus, and, after the dog is 18 weeks of age, Rabies vaccination. Immunizations cannot lapse. We are required by law to retain these records and cannot allow dogs on the premises without current immunization records.
Client understands that not all dogs are suitable for Puppy Day School and as their advocates while here at this program, Rocky Mountain Dog Training, LLC's goal is maintaining a safe and fun learning & socialization environment. At Trainer's sole discretion, if it is determined that Rocky Mountain Dog Training, LLC's Puppy Day School is not an appropriate fit for your puppy for reasons, Rocky Mountain Dog Training, LLC reserves the right to terminate contract and refund you for any unused days. Some reasons may include, but are not limited to, your dog is exhibiting dangerous behaviors or your dog is displaying repeated signs of stress in the environment such as excessive fear, anxiety, extreme vocalizations.
Rocky Mountain Dog Training, LLC agrees to provide dog training and/or socialization services within the Puppy Day School program with the goal being to teach the dog basic manners, appropriate social skills, and life skills, and provide Client with transfer of skills. These lessons will take place at Rocky Mountain Dog Training, LLC. Rocky Mountain Dog Training, LLC will make every reasonable effort to help Client achieve training goals but makes no guarantee of dog's performance or behavior as a result of providing professional animal training services. Client understands that he/she and members of the household must follow Rocky Mountain Dog Training LLC's instructions without modification, work with the dog daily as recommended, and consistently reinforce the training being given to dog.
If your dog causes property damage, or bites or inures any dog, animal or person (including but not limited to Rocky Mountain Dog Training LLC's trainers and agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred by Rocky Mountain Dog Training LLC and its agents and to defend and indemnify Rocky Mountain Dog Training LLC and its agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If you dog is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Rocky Mountain Dog Training, LLC should not be held responsible for any resulting injuries, losses, damages, costs or expenses.
At Rocky Mountain Dog Training LLC's sole election, Rocky Mountain Dog Training LLC's duties hereunder shall terminate if (a) in Rocky Mountain Dog Training, LLC's sole judgment your dog is dangerous or vicious to Rocky Mountain Dog Training, LLC's trainers or any other person or animal, or Client or your dog interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Rocky Mountain Dog Training, LLC's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.
Client agrees and acknowledges that Client may not be allowed to enter Rocky Mountain Dog Training, LLC’s training facility for any reason due to Covid-19. If car pickup and drop off is required, Client agrees and acknowledges that you will be required to leash up/un-leash your dog, wear a mask, and maintain social distance of at least 8 feet, which may be increased by Rocky Mountain Dog Training, LLC at any time from all staff members during the pickup/drop off procedure.
Client agrees and acknowledges that you may not bring your dog to Puppy Day School if any of the following conditions exist:
- you or anyone in your household has been diagnosed with Covid-19 and have not been found to be cleared of the virus;
- you or anyone in your household has been exposed to Covid-19 within the last fourteen days;
- you or anyone in your household has been to out of the country, in New York City or in any other location inside the United States considered a Covid-19 hot spot in the last fourteen days; or
- you or anyone in your household show signs of having Covid-19.
Client agrees and acknowledges that if you are going to access Rocky Mountain Dog Training, LLC’s facility, you may be subject to health screening, including a temperature check, to enter the facility.
Client agrees and acknowledges that Rocky Mountain Dog Training, LLC may refuse entrance or, if entrance has already happened, require you to leave if you show signs of sickness for any in-person training and may cease any outdoor training if you show signs of sickness.
Client agrees and acknowledges you must wear a mask while you are in Rocky Mountain Dog Training, LLC’s facility or when you are having any contact with a staff member of Rocky Mountain Dog Training, LLC, including outside the facility.
Client agrees and acknowledges that Rocky Mountain Dog Training, LLC may require additional procedures be put into place due to Covid-19 to ensure that Rocky Mountain Dog Training, LLC can keep both staff members and other clients safe.
Client agrees and acknowledges that, despite these reasonable precautions, there is still a risk of disease transmission and agrees to indemnify and hold harmless Rocky Mountain Dog Training, LLC, its directors, officers, members, managers, employees, agents, sponsors, organizers, volunteers and other representatives, from any and all claims of disease transmission, injury or illness (including death), loss, cost, expenses, or damage to persons, dogs, or property caused by COVID-19 to you, your dog, and any other persons accompanying you, including any minor children, during the course of training or related activities, as well as by the conduct of your or your dog under your own care as a result of following training instructions. This provision applies whether the claims are made by you, members of your family, your accompanying guests, Rocky Mountain Dog Training, LLC Personnel, or third parties.